General information
Money
Payment
Payment at bars, food stands and all other Festival stands must be in cash, and in Swiss francs only.
Credit card payments are only accepted in the VIP zones, in the Festival ticket shop and in some public bars.
Be careful, we can’t accept Euro.
Cash withdrawals
Withdrawals can be made at the cashpoint in the Festival Entracte (times: 6pm – 3am)
PRINT AT HOME TICKETING
ADVICES
The print-at-home Starticket is verified by an electronic reading of its bar code. Note that only one entry is possible per day of ticket validity!
BEFORE THE FESTIVAL
It is highly recommended to buy pre-locations before the Festival because we do not guarantee that tickets will be sold on the spot.
A print-at-home ticket can be copied simply by photocopying. Keep your ticket in a safe place. The bar code must remain intact, please do not cut, fold or damage it.
To avoid any surprises, never buy a secondhand print-at-home ticket. It may already have been used!
DURING THE FESTIVAL
In case of problems with your ticket, please contact the Festival helpdesk!
TICKETING – GENERAL TERMS
The holder of a ticket attends under his own responsibility the event to which the tickets gives access. The lost or deteriorated tickets are not replaced. To avoid fraud, tickets must be withdrawn/ordered in an official sale point (except print at home, see below).
REFUSAL OF ADMISSION FOR PRINT AT HOME TICKET :
The Festival can decline the admission to the event when several prints, reproductions, imitations or copies of a print@home ticket is found in circulation and when access to the event has already been permitted by a corresponding copy of the ticket. The Festival does not have the obligation to check the personal identity of the person presenting the print@home ticket in order to check that it is the purchaser of the ticket or the authenticity of the print@home ticket, because the imitation or copy can not be identified in an indubitable way during the control at the entry.If a print@home ticket holder is denied entry for this reason, there aren’t any rights of reimbursement.
To avoid fraud, tickets must be withdrawn/ordered in an official sale point.
RESTITUTION OR EXCHANGE
Tickets will not be returned, nor exchanged, nor reimbursed. Any claims of reimbursement shall be excluded even in the event of loss or theft. If the date, time or place of a concert is modified, the ticket remains valid for the new date, time or place.
Tickets may not be returned, nor exchanged.
In the event of a definitive cancellation of a concert, the Festival retains the ability to decide whether the tickets are reimbursed depending on the circumstances of the cancellation. Tickets holders will be informed as soon as possible of the measures taken in these cases.
DRUGS
Swiss and Valais laws prohibit all dealing, consumption and possession of drugs.
A prevention stand is placed in the Entracte area of the Festival.
The Cantonal Police is present throughout the Festival.
BOOKING FEE
The prices listed are all-inclusive (booking fee and TVA included) and are valid for purchases via the Print at home system.
Depending on the actual point of sale (Manor, FNAC, CFF stations, Crans-Montana Tourism), prices may incur higher service charges.
SMOKE
Following the law current since 1st of July 2009 in Valais, the Caprices Festival is a non-smoking place. It is forbidden to smoke in all areas of the Festival, except in the designated areas.
Any person caught while smoking in non-smoking places can be fined.
OPENING HOURS
Le Chapiteau
20h00 - 01h00
Le Réservoir
20h00 – 00h30
Le Club
01h à 05h Wednesday – Thursday
01h à 06h Friday – Saturday
La Barakazik
18h00 – 04h00
Rock the Block
18h00 – 4h00
(no access under 18)
Bar des Artistes (by invitation)
18h00 – 05h00
Le Village
18h00 – 04h00
L’Entracte
18h00 – 03h00
La Terrasse
18h00 – 00h00
Modernity@Caprices : restaurant de Cry d’Err
14h00 – 22h00
(no access under 18)
L’Après-ski
15h00 – 20h00
(free entrance)
Tourist information
To find out about accommodation and to discover the canton of Valais, check out our page Logement & Packages, or the following sites :
WEATHER
The Caprices Festival is held in heated halls. A cloackroom is available at the main entrance (3.- CHF per coathanger).
Only the Après – Ski stage is open-air.
Crans-Montana is situated at an altitude of 1500 m. During the winter season, the resort is covered in snow. The temperature is frequently around freezing point.
You can check the daily weather conditions on Crans-Montana Tourisme website.
MINORS
Children under 12 must be accompanied by an adult to enter paying concert venues.
Entrance to Rock The Block and Modernity@Caprices events is not allowed to people under 18.
In this way, bar staff cannot serve alcohol to people not legally allowed to consume it.
A prevention stand is placed in the Festival enclosure.
Music & merchandising
Merchandising
The official shop, located at L’Entracte, offers a wide range of Caprices Festival items.
Opening hours : de 18h00 à 02h00
Music
The Manor stand, located at L’Entracte, offers a wide selection of CD albums including the most recent artists programmed at the Festival.
Opening hours : de 18h00 à 02h00
CARPARK
To avoid hassle – traffic jams, diversions – we strongly advise you to use the peripheral car parks which are available to visitors for free!
A (free) SMC shuttle bus service links these car parks to the resort and also to the festival site.
The station car park in Sierre (Plaine Bellevue) is free between 18h and 8h during the week, and from 17h to 8h (Friday to Sunday).
PERSON WITH REDUCED MOBILITY
On presentation of a 2 « person with reduced mobility » badge :
- Reserved parking with an easy access to the Chapiteau
- 15% reduction for the accompanying person
Please announce yourself before the Festival + 41 21 620 04 10 to enjoy the listed above amenities and to prepare your arrival at the festival in the best conditions possible.
CONCERT AREAS
Le Chapiteau : Protected and comfortable elevated platform
Le Réservoir : Flat facilitated access
Le Club : Flat facilitated access
La Barakazik : Flat facilitated access (Be careful, the ground is covered by woodchips)
L’Entracte et le Village : Flat facilitated access
Please be careful, moving from one hall to another can be difficult since the grounds are covered with woodchips
FESTIVAL MAP
With only one ticket, five different atmospheres, five different programs on five stages are offered to the public. On saturday, a club situated at an altitude of 2’200 meters is set on the terrace of the restaurant Cry d’Err.
After skiing hours, entertainment and free concerts are available to all in the center of the village of Crans.
FIRST AID
An infirmary service offers first aid during the Festival’s opening hours.
First Aid posts are situated at the entrance of each big stage (Chapiteau, Reservoir) and the main infirmary is located at the entrance of the Festival.
NOISE LEVEL
The Caprices Festival is committed to complying with recommended safety standards concerning sound levels and hearing protection.
The appropriate authorities carry out checks at each concert.
Earplugs are available for free at the prevention stand, at the Festival shop and at the bars in each concert hall.
FOOD
The Village is open from 6pm to 4am and is linked by a warmed tunnel to Le Résevoir, La Barakazik, L’Entracte and Le Chapiteau.
Offering a large choice of food and drink stands, this area is meant to be a friendly meeting place.
Only people who have a valid ticket can access The Village.
Security
The Festival has its own security service. Members of staff specially trained in the domain, and working closely with the police, firemen and private security companies ensure that guests are able to enjoy the Festival to the full.
In case of emergency, follow instructions given by the organizers.
CLOAKROOM
The festival cloakroom is located at the main entrance. There is a charge for the service (CHF 3.- per coathanger).
WC
Toilets are available near the concert venue, and especially at the Entracte.
Disabled toilets are available on each floor of the Festival. On presentation of a disabled badge, special access to lifts is arranged.
